We aim to give all our clients an excellent service. If you’re unhappy about any part of our service or about our bill, please tell us — we take complaints seriously and will always look into them properly.
Step 1 · Talk to Sajj
In the first instance, please contact Sajjad Hussain directly by email at sajj@lawbysajj.com or by telephone. Most concerns can be resolved quickly this way.
Step 2 · Formal complaint to the firm
If you remain unhappy, please write to the firm’s Complaints Partner at Farani Taylor Solicitors, setting out your concerns. We will:
- Acknowledge your complaint in writing within 5 working days.
- Investigate and respond fully within 8 weeks.
- Offer a meeting (in person, by phone or video) if that would help.
Step 3 · Legal Ombudsman
If you’re still not satisfied once we’ve given our final response, you may be entitled to complain to the Legal Ombudsman. You must normally do so:
- Within 6 months of our final written response;
- Within 1 yearof the act or omission you’re complaining about; or
- Within 1 year of when you should reasonably have known there was a reason to complain.
Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ · 0300 555 0333 · enquiries@legalombudsman.org.uk
Solicitors Regulation Authority
Some concerns — such as professional misconduct, dishonesty or discrimination — fall outside the Legal Ombudsman’s remit and should be raised with the Solicitors Regulation Authority. The SRA regulates the profession, sets and enforces our rules of conduct, and can take action where those standards have been breached.
Alternative dispute resolution
Certified providers of alternative dispute resolution, such as ProMediate, are available for complaints between our firm and consumer clients. We are, however, not obliged to agree to use them and would usually direct you to the Legal Ombudsman as above.